Shipping & Self Collection
| Options | Fee | Time |
| Delivery (Orders >$50) |
FREE |
Flexible: Monday to Friday, 9am - 9pm Slot 1: Monday to Friday, 9am - 12pm Slot 2: Monday to Friday, 12pm - 4pm Slot 3: Monday to Friday, 4pm - 9pm Slot 4: Sunday, 9am - 9pm |
|
Delivery (Orders <$50) |
$7 |
Flexible: Monday to Friday, 9am - 9pm Slot 1: Monday to Friday, 9am - 12pm Slot 2: Monday to Friday, 12pm - 4pm Slot 3: Monday to Friday, 4pm - 9pm Slot 4: Sunday, 9am - 9pm |
| Delivery Plus | $15 |
Monday to Friday, 9am - 9pm Sunday, 9am - 9pm *Subject to availability |
| Self Collection | FREE | Monday to Friday between 9am -9pm Sunday between 9am - 9pm *Subject to availability |
2) Can I request for same-day or time-specific deliveries?
Yes, our shipping options are designed to be simple and flexible to suit your needs. Same-day or time-specific deliveries will be fulfilled under our Shipping Plus option (+$15) from Monday to Friday between 9am -9pm, and Sunday between 9AM to 9PM.
Do confirm with us on the availability to avoid disappointment.
3) Can I self collect my order instead?
Yes, of course. You may reach out to us to set up an appointment with us.
4) What time will my delivery arrive?
Self Collect*: 9am to 4pm, Monday to Friday
Flexible: Monday to Friday, 9AM to 9PM
Slot 1: Monday to Friday, 9AM to 12PM
Slot 2: Monday to Friday, 12PM - 4PM
Slot 3: Monday to Friday, 4PM - 9PM
Slot 4: Sunday, 9AM to 9PM
*Self Collection: Appointment based only
5) What should I do if I had missed my delivery?
The package (dry items) will be returned to our fulfilment center with the exception of frozen/ chilled products which will be discarded due to food safety. You may arrange an appointment with us to pick it up or redeliver for a fee of $7.
We strongly recommend you to ensure the accuracy of shipping option, address and contact information submitted to ensure a pleasant fulfillment experience.
6) What should I do if I did not receive my parcel on the stipulated date?
We are sorry if you are experiencing this. If you have the order number from your confirmation email, please drop us an email and we will be glad to run a check for you.
7) Do you ship internationally?
We are not shipping internationally right now but we hope to do so in the near future.
8) Can you track orders?
Once they are ready to be dispatched, you will receive an SMS/WhatsApp message about it. If you need to track your delivery, you can then contact the same number that was used to contact you, with your order number, to track your order.