Frequently Asked Questions

1) What are the available modes of payment?
We accept payment through MasterCard, Visa and AMEX. If this is not your preferred payment mode, you may reach out to us. We'll do our best to help.

2) Why is my discount code not working?
Your discount code might have expired or a technical glitch might have occurred. If you are able to confirm the discount code has not expired, please reach out to us.

3) How do I know if my order has been shipped?
You will receive an email notifying you the tracking number.

4) Can I cancel or amend my order?
Amendments or cancellations can't be made once an order has been placed. We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as an order is placed.

However, if you need any assistance, do contact us the soonest you change your mind.

5) What if my order is urgent?
We offer express shipping service for 1-2 working days. Please reach out to us if you need to expedite an order.

1) What are the delivery options?

Singapore

Options	Fee	Lead Time
Standard Delivery (Orders ≥SGD 50)	Free	3-5 Working Days
Standard Delivery (Orders <SGD 50)	$3.30	3-5 Working Days
Express Delivery	$12	1-2 Working Days

 

International

Options	Fee	Lead Time
Malaysia, Hong Kong, Macau	$8	4-10 Working Days
Rest of Asia	$15	4-10 Working Days
Rest of the World	$25	4-10 Working Days

 

2) Can I request for same-day or time-specific deliveries?
Unfortunately we are unable to provide same-day or time-specific deliveries. 

3) What should I do if I did not receive my parcel on the stipulated date?
We are sorry if you are experiencing this. If you have the order number from your confirmation email, please drop us an email and we will be glad to run a check for you.

4) Do you ship internationally?
We are not shipping internationally right now but we hope to do so in the near future.

5) Can you track orders?
Once they are ready to be dispatched, you will receive an SMS and email about it. If you need to track your delivery, you can then contact the same number that was used to contact you, with your order number, to track your order.

In the unlikely event that there is a problem, you will need to let us know within 7 days of the delivery of the order by writing to us at hello@eatplaywoof.sg.

We will exchange the product if:
- It was delivered in a damaged condition, expired, or is less than 6 months to expiry.
- It has a manufacturer’s defect.
- The wrong product was delivered.

Please note that items can only be exchanged if:
- It is returned in its original & sealed packaging.
- It is not purchased during flash deals.
- It is not purchased with discount codes.

If the above conditions are met, we will arrange to collect the goods to be exchanged and send a replacement at the earliest available time, and the delivery charges will be taken care of by us if the product is defective. Alternatively, you may also opt for a refund.

When the item reaches us, our customer care team will review the condition of the item. We will confirm receipt and issue a refund to the same card used for payment in 14 working days.