Orders, Payment & Promo Codes
1) What are the available modes of payment?
We accept payment through MasterCard and Visa. If this is not your preferred payment mode, you may reach out to us. We'll do our best to help.
2) Why is my discount code not working?
Your discount code might have expired or a technical glitch might have occurred. If you are able to confirm the discount code has not expired, please reach out to us - we'll make up for it.
3) How do I know if my order has been shipped?
There are four stages from our order to delivery:
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Stage 1 Order Acceptance: Our cut-off time is at 9am sharp Monday to Friday (except Public Holidays). Orders before 9am will be processed on the same day. Orders after 9am will be processed on the next business day. *However, if your order is urgent, please reach out to us. As dog owners, we understand that sometimes, we may forget our paw pals' birthday or underestimate the speed our dogs use their pee pads. |
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Stage 2 Dispatch: Orders that are in stock and complete will be dispatched on between 1 to 3 working days. Otherwise we will place an order from our suppliers to complete the order. We endeavor to dispatch your order between 1-3 working days. |
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Stage 3 Dispatch Notification: You should expect a notification from us on the day when your order is ready to be shipped. If you do not receive the notification between 1-3 working days, do reach out to us and we will assist you promptly. |
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Stage 4 |
4) Can I cancel or amend my order?
Amendments or cancellations can't be made once an order has been placed. We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as an order is placed.
However, if you need any assistance, do contact us the soonest you change your mind.
5) What if my order is urgent?
We offer a paid shipping service for same-day and time-specific orders, subject to availability. Please reach out to us if you need to expedite an order.